Can we put a roll away in a room with two queen beds?
Rollaway beds are not permissible in rooms with (2) Queen beds.
Where is the designated smoking area?
Guests that would like to smoke should utilize our designated smoking area outside of our Trinity Crossing Exit.
Where can I print my boarding pass?
Guests may utilize our Fast Board kiosks to print boarding passes.
Where can I print a document from my email?
Our FedEx Business Center Self Service is available to guests 24 hours a day.
Where do I pick up prearranged transportation for my conference?
You may pick-up your prearranged transportation at Trinity Crossing.
I am already checked in but I need to depart early, can I do this without being charged for the nights I will not be staying?
All reservations are subject to cancellation policy.
How do I have dinner in Reunion tower?
Please visit http://www.wolfgangpuck.com/restaurants/fine-dining/3917 for reservations.
Can I check in early? When is the earliest I can check in?
Early check in may be available upon request for an additional fee. *Dependent upon availability.
Where can I park? What if I have a trailer or an oversized vehicle?
Lot B and Raddish Lot are both open air self-parking lots ($19 + tax per night). Valet (covered parking) is also available for vehicle drop off in the front driveway ($29 + tax per night). Oversized vehicles and trailers must be self-parked only in the B Lot for $19 + tax per night per occupied parking spot. Click here for more parking information.
Where is handicap accessible parking?
Guests needing handicap accessible parking should utilize our valet parking at $19 per night with valid handicap permit.
How much will my card be authorized when I check in?
Your credit card will be charged for the full stay room and tax as well as an additional $40/per night.
Can I change my method of payment during my stay?
You can change the method of payment anytime during your stay. Please be aware your credit card will be authorized at check in and the authorization can take up to 10 days to release after the method of payment is changed.
What if I do not have the card that I want to use with me?
Please complete a credit card authorization form and fax it to the hotel.
What are the hotel’s late night dining options?
Please visit our 24 hour coffee shop for grab and go options.
Can we self-park in the garage?
Hotel parking garage is valet parking only. (2) Self-parking lots are available.
How do we charge our electric car?
Please see valet attendant at the front drive for charging and parking options. The overnight fee is $29 + tax per night.
Can I pay cash for the reservation?
Yes. Payment for full Room & Tax and an additional $40/night incidental deposit will be required at check in.
How old do you have to be to check in?
18 years old
Can I check into a reservation under somebody else’s name?
Only the guests named on the reservation will be allowed to check into the reservation.
Does the hotel have an airport shuttle?
No. Guests may utilize Super Shuttle or Taxis for airport transportation.